I have bought this product in the past (two actually, one for each office I worked at). In the past these lasted years and did exactly what I expected it to...support my wrists. Now that I have started a new job, I had them order me a new wrist support and to my disappointment, the gel is already starting to collapse! I have literally only owned this wrist support for 4 weeks and it looks like I've owed it for years! I don't know what happened to the quality of this product, but I hope that Fellowes not only replaces the one I have, but also fixes the issue for the future.